Policy Guide

At Maxime Lingerie, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’re here to help.

Refund Policy:

• Eligibility for Refund:
  • We accept refund requests within 30 days of the original purchase date.
  • To be eligible for a refund, the item must be unused, unopened, and in its original condition, with all packaging intact.
• Refund Process:
  • To initiate a refund, please contact our customer service team at shop@maximelingerie.com with your order details and reason for the refund request.
  • Once your request is received and approved, we will provide instructions on how to return the item.
  • After we receive and inspect the returned product, we will notify you of the status of your refund.
  • If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 days.

Return Policy:

• Eligibility for Return:
  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, unopened, and in its original condition, with all packaging intact.
• Return Process:
  • To initiate a return, please contact our customer service team at [email address/phone number] with your order details and reason for the return.
  • Once your request is received and approved, we will provide instructions on how to return the item.
  • After we receive and inspect the returned product, we will notify you of the status of your return.
  • If the return is approved, you may choose to receive a refund or exchange for another item of equal value.

Non-Refundable and Non-Returnable Items:

• Certain items, such as used or opened products, gift cards, and promotional items, may not be eligible for refund or return unless they are defective or damaged upon arrival.

Contact Us:

• If you have any questions about our refund and return policy, please don’t hesitate to contact us at shop@maximelingerie.com or (210) 596-9570. Our customer service team is here to assist you.

Note: This refund and return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.